Frequently Asked Questions
Everything you need to know about shopping with Trunk Clothiers.
What are your shipping options and delivery times?
We offer worldwide shipping via express couriers. Standard delivery within the UK takes 2-3 working days, while international orders typically arrive within 5-7 working days depending on the destination.
What is your return policy?
You can return any unworn, unwashed items with original tags attached within 28 days of receipt. Please note that certain items like underwear and grooming products are non-returnable for hygiene reasons.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. As we stock various international brands, we recommend checking the individual 'Size & Fit' tab for every item.
Do I have to pay import duties and taxes?
For orders within the UK, VAT is included. For international orders, you may be responsible for local import duties and taxes upon delivery, unless specified as DDP (Delivered Duty Paid) at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.